As a firm that offers candidates for either permanent or temporary positions within IT companies, it is very important that the companies who use your services are completely happy with the employees you provide. The best way to ensure that your client is happy is to be completely honest with them.

Do not tell a company that your candidate has 10 years of experience in a particular field if in reality they do not. If the client expects that they are getting a certified expert in a particular industry, you must deliver that candidate – you can’t deliver a candidate that does not meet their expectations. By being upfront about what types of candidates your staffing firm can present, you will end up with happier, more fulfilled clients. They will be getting exactly what they need and what they expect. In order to make sure that they are completely satisfied, it is important to have a standard follow-up procedure after one of your candidates has been selected. Follow up with the client to ensure that the candidate is working out and performing well.

By getting feedback from the client, you will be better able to refine your selection and placement process. You might be able to see holes or gaps in your interview process that are leading to unqualified candidates being placed in the wrong positions.